At XOSTREET, we are committed to delivering high-quality products and a premium customer experience. Please read this policy carefully before placing an order.
1. Custom & Brand-Designed Products
Cancellations
- Orders can be cancelled only before production begins.
- Once production has started, cancellations are not accepted.
Returns & Refunds
- Returns or refunds are not accepted for:
- Change of mind
- Size or fit preferences
- Orders after production has started
When We Take Responsibility
Returns, replacements, or store credit are offered only for verified seller errors, including:
- Items received damaged during delivery
- Printing or manufacturing defects
- Incorrect product or design sent
Conditions for Claims
- Contact us within 48 hours of delivery
- Provide clear photos or videos of the issue
- Item must be unused, unworn, and unwashed
Resolution
- A replacement or store credit will be issued after approval
- Refunds to the original payment method are provided only if replacement or store credit is not feasible
2. Ready-Made Products
Cancellations
- Orders can be cancelled within 24 hours of purchase, provided the order has not been shipped.
Returns & Refunds
Accepted only if the item is:
- Damaged upon delivery
- Defective
- Incorrect item sent
Verification follows the same process as custom products.
Exchanges
- Exchanges are offered only for verified seller errors
- Subject to product availability
3. Situations Not Eligible for Returns, Refunds, or Exchanges
- Change of mind after order confirmation
- Size or fit preferences
- Color differences due to screen or lighting variations
- Minor print placement variations within acceptable standards
- Delivery delays caused by courier partners
- Incorrect delivery information provided by the customer
- Products that are worn, washed, altered, or damaged after delivery (unless verified as seller error)
4. Payment & Order Processing
- All orders must be paid in full at checkout
- Orders are processed only after payment confirmation
- Once production begins (for custom items), orders become final and non-cancellable
5. Return Process & Shipping
- All returns require prior approval from our support team
- Unauthorized returns will not be processed
- Approved returns must be securely packaged to avoid transit damage
- Detailed return instructions will be shared after approval
6. Store Credit (Voucher) Terms
- Issued only after claim approval
- Valid for 6 months from the date of issue
- Non-transferable and not redeemable for cash
- Can be used on any product available on our website
7. Contact Us
For return or refund requests, contact us at:
📧 support@xostreet.com
Please include:
- Order number
- Description of the issue
- Clear photos or videos
- Contact number
Requests submitted outside the stated timeframes or without sufficient proof will not be processed.
8. Policy Acceptance
By placing an order with XOSTREET, you confirm that you have read, understood, and agreed to this Return, Refund, Exchange & Cancellation Policy in full. All decisions made in accordance with this policy are final.