At XOSTREET, we aim to deliver your orders safely, efficiently, and transparently. Please review our Shipping Policy before placing an order.
1. Shipping Locations
- We currently ship within the United Arab Emirates (UAE) only.
- International shipping is not available at this time.
2. Order Processing Time
- Orders are processed only after successful payment confirmation.
- Custom & Brand-Designed Products
- Production begins after order confirmation.
- Processing times may vary depending on design complexity and order volume.
- Ready-Made Products
- Orders are prepared for dispatch after payment confirmation.
Estimated processing times are displayed on the product page or communicated during order confirmation.
3. Shipping & Delivery Timeframes
- Delivery timelines depend on your location and the courier partner.
- Estimated delivery times are guidelines only and not guaranteed.
- Delays caused by courier services, weather conditions, holidays, or unforeseen circumstances are beyond our control.
4. Shipping Charges
- Shipping charges (if applicable) are calculated and displayed at checkout.
- Any free-shipping offers will be clearly mentioned on the website.
5. Delivery Responsibility
Customers are responsible for providing accurate delivery details.
We are not responsible for delays or failed deliveries due to:
- Incorrect or incomplete address details
- Unreachable contact numbers
- Refused deliveries
6. Damaged, Defective, or Missing Items
- If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
- Clear photos or videos of the product and packaging are required.
- All claims are handled in accordance with our Return, Refund & Exchange Policy.
7. Order Tracking
- Tracking details will be shared once your order is dispatched, where applicable.
- Customers are encouraged to monitor delivery status using the provided tracking information.
8. Policy Acceptance
By placing an order with XOSTREET, you acknowledge and agree to this Shipping Policy.